Desktop Support Specialist
4 weeks ago
We are seeking a skilled Desktop Support Specialist to join our team at Tata Consultancy Services. As a Desktop Support Specialist, you will be responsible for providing technical assistance and support to our UK-based employees. This includes troubleshooting multiple issues, providing break fix support for Desktop, laptops, and other components, and working alongside Field Engineers to understand and escalate issues.
Key Responsibilities
Provide technical assistance and support to employees
Troubleshoot multiple issues
Provide break fix support for Desktop, laptops, and other components
Work alongside Field Engineers to understand and escalate issues
Oversee and update assigned support service requests
Provide video conferencing support
Service Now ticket queue management
Proactive coordination and escalation for IT tools with partner support
Develop and manage effective professional working relationships with contractor personnel, co-workers, and clients
Requirements
Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite
Experience in troubleshooting issues on Windows 10 Operating systems
Knowledge in installing configuring Starlink satellite network devices
Knowledge in new Microsoft Team creation in Teams admin portal
L1 support knowledge of Application & SharePoint
L1 support troubleshoot office Apps
Excellent problem-solving and Root Cause Analysis skills
Knowledge on supporting conference room devices
Managing asset inventory
Desktop support experience on Microsoft Managed desktop environment
ITIL certifications or process knowledge
What We Offer
Competitive salary packages featuring pension, health care, life assurance, laptop, phone, access to extensive training resources, and discounts within the larger Tata network
A welcoming culture and many internal volunteering and social networks to join
Diversity, inclusion, and wellbeing initiatives, including 12 employee networks and health & wellness initiatives
A disability-inclusive employer, encouraging disabled people to apply for this role
If you are a skilled Desktop Support Specialist looking for a new challenge, please apply online now.
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