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L2 Desktop Support Specialist

1 month ago

Bridgwater, Somerset, United Kingdom Tata Consultancy Services Full time
Role: L2 Desktop Support Engineer

Are you a skilled technical professional looking for a challenging opportunity to utilize your expertise in desktop support, data network, and server management?

We are seeking an experienced L2 Desktop Support Engineer to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing technical support on desktop engineering, data network, and server management.

Key Responsibilities:

  • Provide technical support on desktop engineering, data network, and server management
  • Handle daily technical support activities, including troubleshooting and resolving issues
  • Grow clients and communicate with account managers to determine new opportunities
  • Provide break-fix support for desktops, laptops, and other components
  • Setup and test network connections, install and test desktop software applications, and test computers to ensure proper functioning
  • Support mobile devices for registration in BES or Intune environment
  • Train end-users on computer hardware and software usage
  • Troubleshoot hardware and replace components as needed
  • Develop and manage effective professional working relationships with contractor personnel, co-workers, and clients
  • Adhere to corporate policies and directives

Requirements:

  • Prior experience in desktop support and executive support
  • Excellent knowledge of computer hardware
  • Good knowledge of desktop operating systems
  • Basic knowledge of network management
  • Basic knowledge of Active Directory
  • Sound knowledge of software deployment through various tools
  • Sound knowledge of application packaging, deployment, and troubleshooting
  • Possess strong troubleshooting, reasoning, and problem-solving skills
  • Possess strong experience in handling issues in Windows OS
  • Constantly seek to improve technical knowledge and research new product capabilities
  • Share global threat updates with cross-functional teams to create awareness
  • Possess excellent communication and interpersonal skills
  • Participate in project meetings with customers as needed
  • Experience in troubleshooting and fixing audio-visual equipment
  • SC clearance is mandatory

Rewards and Benefits:

Tata Consultancy Services offers a competitive salary package, including pension, healthcare, life assurance, laptop, phone, and access to extensive training resources. We also offer discounts within the larger Tata network.

Diversity, Inclusion, and Wellbeing:

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception.' We welcome a diverse range of backgrounds, experiences, and perspectives and offer internal volunteering and social networks to join.

We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.

If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at vs.mohana@tcs.com with the subject line: 'Reasonable Accommodation Request.'

We are committed to making a meaningful impact and do more of what matters. Apply online now.