L2 Desktop Support Specialist

1 week ago

Bridgwater, Somerset, United Kingdom Tata Consultancy Services Full time

Role: L2 Desktop Support Engineer

Job Type: Permanent

Location: Bridgwater, United Kingdom

We are seeking a skilled L2 Desktop Support Engineer to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing technical support on desktop engineering activities as per business request.

Key Responsibilities:

  • Oversee and update assigned support service requests.
  • Handle daily technical support activities on desktop support, data network, and server management.
  • Grow clients and communicate with Account Managers by determining new opportunities.
  • Provide break-fix support for desktops, laptops, and other components.
  • Set up desktop computers and peripherals and test network connections.
  • Install and test desktop software applications and internet browsers.
  • Test computers to ensure proper functioning of computer systems.
  • Support mobile devices for registration in BES or Intune environments.
  • Train end-users on computer hardware and software usage.
  • Troubleshoot hardware and replace components, such as laptop keyboards and RAM.
  • Develop and manage effective professional working relationships with contractor personnel, coworkers, and clients.
  • Adhere to policies as per corporate manuals and directives.
  • Extend computer support for systems software and hardware.
  • Set up computers and install software for various applications and programs.
  • Interact with staff on desktop problems and their resolution.
  • Network and connect computers within the organization to enhance communication.
  • Maintain computer peripheral devices, such as printers, and resolve associated problems.
  • Provide Level 2 support experience in troubleshooting and fixing audio-visual equipment onsite.
  • Maintain devices inside data centers and resolve associated problems.

Requirements:

  • Prior experience in desktop support and executive support.
  • Excellent knowledge of computer hardware.
  • Good knowledge of desktop operating systems.
  • Basic knowledge of network management.
  • Basic knowledge of Active Directory.
  • Sound knowledge of software deployment through various tools.
  • Sound knowledge of application packaging, deployment, and troubleshooting.
  • Strong troubleshooting, reasoning, and problem-solving skills.
  • Strong experience in handling issues in Windows OS.
  • Constantly seeks to improve technical knowledge and research new product capabilities.
  • Sharing global threat updates with cross-functional teams to create awareness on an as-needed basis.
  • Excellent communication and interpersonal skills.
  • Participate in project meetings with customers when needed.
  • Experience in troubleshooting and fixing audio-visual equipment.
  • SC Clearance is mandatory.

Benefits:

Tata Consultancy Services offers a competitive salary package, including pension, healthcare, life assurance, a laptop, phone, and access to extensive training resources and discounts within the Tata network.

Diversity, Inclusion, and Wellbeing:

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception.' You'll find a welcoming culture and many internal volunteering and social networks to join. We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.

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