Desktop Support Specialist

4 weeks ago


Bridgwater, Somerset, United Kingdom Tata Consultancy Services Full time
Role Overview

We are seeking a skilled Desktop Support Engineer to join our team at Tata Consultancy Services. As a key member of our IT department, you will be responsible for providing technical assistance and support to our UK-based employees.

Key Responsibilities
  • Provide technical assistance and support to employees via phone, email, and in-person
  • Troubleshoot hardware and software issues on desktops, laptops, and other devices
  • Install and configure software applications and internet browsers
  • Test computers to ensure proper functioning of computer systems
  • Train end-users on the usage of computer hardware and software
  • Develop and manage effective working relationships with colleagues and clients
  • Adhere to corporate policies and directives
Requirements
  • Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite
  • Experience in troubleshooting issues on Windows 10 Operating systems
  • Knowledge in installing and configuring Starlink satellite network devices
  • Knowledge in new Microsoft Team creation in Teams admin portal
  • L1 Support knowledge of Application & SharePoint
  • L1 support troubleshooting office Apps
  • Excellent problem-solving and Root Cause Analysis skills
  • Knowledge on supporting conference room devices
  • Managing asset inventory
  • Desktop support experience on Microsoft Managed desktop environment
  • ITIL certifications or process knowledge
What We Offer

We offer a competitive salary package featuring pension, health care, life assurance, laptop, phone, access to extensive training resources, and discounts within the larger Tata network.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is 'Inclusion without Exception'. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.



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