Desktop Support Specialist

2 weeks ago

Bridgwater, Somerset, United Kingdom Tata Consultancy Services Full time
Job Title: Desktop Support Specialist

Are you a skilled technical professional looking for a challenging role in desktop support? We are seeking a highly motivated and experienced Desktop Support Specialist to join our team at Tata Consultancy Services.

Key Responsibilities:
  • Provide technical support on desktop engineering area as per business request
  • Oversee and update assigned support service requests
  • Handle daily technical support activities on desktop support, data network and server management
  • Grow clients and communicate to Account Manager by determining new opportunities
  • Provide break fix support for desktop, laptops and other components
  • Setup desktop computers and peripherals and test network connections
  • Install and test desktop software applications and internet browsers
  • Test computers to ensure proper functioning of computer systems
  • Support mobile devices for registering in BES or Intune environment
  • Train end users on usage of computer hardware and software
  • Develop and manage effective professional working relationships with contractor personnel, co-workers and clients
  • Adhere to policies as per corporate manuals and directives
  • Extend computer support for systems software and hardware
  • Setup computers and install software for various applications and programs
  • Network and connect computers within organization to better communication
  • Maintain computer peripheral devices like printers and resolve associated problems
  • Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite
  • Prior experience in Desktop support and executive support
  • Excellent knowledge on computer hardware
  • Basic knowledge on network management
  • Sound Knowledge on Software deployment through various tools
  • Sound knowledge on Application packaging, deployment and troubleshooting
  • Possess strong experience in handling issues in Windows OS
  • Participate when needed, the project meetings with the customer
  • Experience in troubleshooting and fixing audio video equipment
Requirements:
  • Strong technical skills and experience in desktop support
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and ability to troubleshoot complex technical issues
  • Knowledge of computer hardware and software
  • Basic knowledge of network management
  • Sound knowledge of software deployment through various tools
  • Sound knowledge of application packaging, deployment and troubleshooting
  • Strong experience in handling issues in Windows OS
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
  • Access to extensive training resources and discounts within the larger Tata network

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at vs.com with the subject line: "Reasonable Accommodation Request".

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