Support Manager

5 hours ago

Lincoln, Lincolnshire, United Kingdom Shaw Trust Full time
Job Title: Support Manager

Shaw Trust is seeking a highly motivated and organized Support Manager to join our team. As a Support Manager, you will be responsible for managing a complex caseload of participants to empower them in to sustained employment.

Purpose:

The Support Manager role requires a tenacious, highly organized, motivating and innovative individual, able to work in a fast-paced target driven environment to support people with multiple barriers to move into sustainable employment.

Key Responsibilities:

  • Manage a complex caseload of participants to empower them in to sustained employment.
  • Work in a fast-paced target driven environment to support people with multiple barriers to move into sustainable employment.
  • Broker and sustain exceptional relationships through reverse marketing with a myriad of employers and community organizations and stakeholders selling the benefit of work.
  • Ensure effective caseload management, working to deadlines, and achieving both KPI and target expectations in a peripatetic setting in the communities you work.

Requirements:

  • 5 GCSEs (A-C) or equivalent qualifications.
  • Strong track record of successfully working to targets and KPIs.
  • Experience in successfully managing and progressing clients or customers meet agreed goals and ambitions.
  • Knowledge of the local labour market.
  • Good IT skills, including familiarity with Microsoft Office software and previous experience of working with databases.

Benefits:

  • 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday.
  • 2 days paid volunteering leave each year.
  • An enhanced pension scheme after 6 months.
  • Life Assurance at 3 times your annual salary rate.
  • Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes.
  • Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network).
  • Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan.

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