Community Support Manager
6 days ago
About the Role
We are seeking an experienced Community Support Manager to lead our teams in providing support in single-tenancy properties in the Lincoln Area. The successful candidate will have a strong understanding of the issues faced by people with learning disability and/or mental health/complex needs and the support required within the CQC Hospital Directorate Inspection Methodology.
Key Responsibilities
- Provide high-quality, supportive line management to approximately 20 Support Workers.
- Utilise data, research, and innovation to identify opportunities to improve performance and service delivery.
- Ensure that each of your services is underpinned and consistently delivers outstanding support to individuals in accordance with the commissioned contract.
- Conduct regular reviews of each person's support through robust audit.
- Implement and monitor operational and contractual performance.
- Meet all Key Performance Indicators.
- Embed a culture of continuous quality improvement.
- Engage your team members in regular supervision and annual appraisal.
- Engage your teams in regular team meetings.
- Conduct spot checks at different times of the day and on different days of the week, including weekends.
- Ensure that Safeguarding underpins all discussions and actions.
Essential Skills and Experience
- Previous experience in operations management with the Health and Social Care industry.
- Charismatic leadership style that will inspire and motivate, alongside excellent interpersonal and communication skills.
- A person-centred approach to customer service.
- Ability and willingness to work flexibly, including some night, evening, and weekends.
- Full UK Driving Licence and access to a suitable vehicle in order to attend services in your portfolio on a regular basis.
About Us
Gray Healthcare is a specialist Health and Social Care provider, supporting people with complex needs, disabilities, and long-term conditions looking to step back into the community from in-patient support services. At Gray Healthcare, we offer our own dynamic approach to care, enabling people to move back into their own homes - into their own communities – giving them control of their life. We create a bespoke support package for each individual, with support from our own multi-disciplinary team, adaptable to meet all current and future needs.
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