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Community Support Manager

2 months ago


Lincoln, Lincolnshire, United Kingdom Gray Healthcare Full time
Job Title: Community Support Manager

We are seeking an experienced Community Support Manager to lead our teams in providing high-quality support services to individuals with complex needs in the Lincoln Area.

Job Summary

The successful candidate will be responsible for managing a team of Support Workers, providing coaching and mentoring to ensure outstanding levels of support and intervention. You will also be accountable for the financial stability of your portfolio and all aspects of budget expenditure.

Key Responsibilities
  • Provide high-quality, supportive line management to approximately 20 Support Workers.
  • Utilize data, research, and innovation to identify opportunities to improve performance and service delivery.
  • Ensure each service delivers outstanding support to individuals in accordance with the commissioned contract.
  • Conduct regular reviews of each person's support through robust audit.
  • Implement and monitor operational and contractual performance.
  • Meet all Key Performance Indicators.
  • Embed a culture of continuous quality improvement.
  • Engage team members in regular supervision and annual appraisal.
  • Conduct spot checks at different times of the day and on different days of the week.
  • Ensure Safeguarding underpins all discussions and actions.
Essential Skills and Experience
  • Previous experience in operations management with the Health and Social Care industry.
  • Charismatic leadership style that will inspire and motivate alongside excellent interpersonal and communication skills.
  • A person-centred approach to customer service.
  • Strong understanding of the issues faced by people with learning disability and/or mental health/complex needs.
  • Ability and willingness to work flexibly, including some night, evening, and weekends.
  • Full UK Driving Licence and access to a suitable vehicle.
Induction & Training

We provide an initial week of training, including online training and in-person training on PROACT-SCIPr-UK. You will also join the CSM Development Programme and receive ongoing training and development opportunities.

Benefits
  • Highly competitive salary.
  • Fully paid induction and training.
  • Company pension.
  • Professional development.
  • 25 days annual leave.
  • Your birthday off.
  • Westfield health plan.
  • £1500 retention bonus.
  • Blue light card.