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Customer Experience Lead

1 month ago

Norwich, Norfolk, United Kingdom Get Golfing CIO Full time

Job Title: Customer Experience Lead

About the Role:

We are seeking a highly skilled and experienced Customer Experience Lead to join our team at Get Golfing CIO. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences through effective leadership and supervision of front-of-house staff.

Key Responsibilities:

  • Develop and implement customer service strategies to improve satisfaction
  • Lead and supervise front-of-house staff to deliver exceptional customer experiences
  • Provide coaching and training to staff to enhance customer service skills

Requirements:

  • 2-4 years of front-of-house experience
  • Proven track record of exceptional customer service and team management
  • Proficiency in using POS systems and relevant software
  • Possession of good manual dexterity for handling front-of-house tasks

Salary: £40,000 - £50,000 per annum, depending on experience

Benefits: We offer a competitive salary, comprehensive training program, and opportunities for career advancement.