Customer Experience Manager

7 days ago


Norwich, Norfolk, United Kingdom COREcruitment Ltd Full time

Job Description

COREcruitment Ltd is seeking an experienced Customer Experience Manager to lead the customer-facing operations team at a prestigious heritage site in Norfolk. The successful candidate will be responsible for ensuring that all visitor services, catering, retail, and events meet the highest standards.

About COREcruitment Ltd

COREcruitment Ltd is a leading recruitment agency specialising in the heritage sector. Our client is a beautiful heritage venue in Norfolk that welcomes thousands of visitors each year. We are excited to be working with this esteemed organisation to find the perfect candidate for this role.

Responsibilities

  • Develop and implement strategies to improve customer experience and drive revenue growth.
  • Lead and motivate teams to deliver exceptional customer service.
  • Maintain high-quality facilities and visitor areas.
  • Collaborate with internal and external stakeholders to achieve business objectives.
  • Monitor key performance indicators to ensure financial stability.

The Ideal Candidate

  • Proven experience in customer-facing operations, preferably from a heritage background.
  • Strong leadership and communication skills.
  • Ability to manage budgets and drive revenue growth.
  • Demonstrated ability to balance strategic vision with operational detail.
  • Experience in retail management and delivering exceptional visitor experiences.

Salary and Benefits

The salary for this role is £65,000 per annum, plus excellent benefits package. This is a fantastic opportunity to join a prestigious heritage organisation and develop your career as a senior leader in the industry.



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