Customer Experience Coordinator
4 days ago
This is a fast-paced, busy, and varied role that requires excellent communication skills and attention to detail. As a Front of House Receptionist, no two days will be the same, and you will need to be adaptable and able to work effectively under pressure.
Main Responsibilities:
- Deliver exceptional customer service to adults and children, maintaining a high level of professionalism even in challenging situations.
- Manage customer queries efficiently, using effective communication skills to resolve issues promptly.
- Co-ordinate the flow of customers through the centre, ensuring a smooth and efficient experience.
- Work closely with the rest of the team to maintain high standards of customer service and facility presentation.
- Contribute to the success of the centre by actively promoting Bupa's values and mission.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure and prioritise tasks.
- Strong organisational skills and attention to detail.
- Proven ability to work as part of a team and contribute to achieving team goals.
What We Offer:
- A competitive salary of £25,250 per annum.
- 25 days holiday per year, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Annual Health Services Bonus Scheme.
- Various other benefits and online discounts.
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