Customer Service Coordinator
3 days ago
R13 Recruitment are currently partnered with a leading insurance provider who are seeking a Customer Service Coordinator to join their Norwich-based team.
About the RoleThe successful candidate will be a first point of contact for customers, advising on products, and accurately updating records. This is a full-time, permanent position working Monday - Friday, 8:30am – 5pm or 9:30am – 6pm.
Company OverviewThe company has been growing from strength to strength over the years, with multiple offices across Norfolk and Suffolk. They have a strong focus on exceptional service to their clients, as well as sustainability and supporting the local community.
Key Responsibilities- Providing expert advice on a range of insurance products.
- Answering customer enquiries via phone and email.
- Processing documents and maintaining accurate records.
- Building positive relationships with customers and resolving issues efficiently.
- GCSE level qualifications in Maths and English.
- Knowledge of FCA rules and regulations.
The estimated annual salary for this role is £22,000 - £23,000, plus bonus.
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