Customer Experience Lead

2 days ago


Norwich, Norfolk, United Kingdom COREcruitment Full time

Company Overview: Our client is a leading heritage site in Norfolk, dedicated to providing an exceptional visitor experience. They welcome thousands of visitors each year and are committed to delivering high-quality services.

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Job Summary: We are seeking an experienced Head of Operations to join our team. As Head of Operations, you will oversee all aspects of visitor operations, ensuring the highest standards are maintained.

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Your Key Responsibilities:

  • Lead teams to deliver outstanding customer service
  • Drive strategic planning to achieve business objectives
  • Manage budgets and monitor KPIs
  • Maintain high-quality facilities and visitor areas

Requirements: You will need to have proven management experience in a customer-facing operation, preferably from a heritage background. You should also have strong leadership, communication, and people management skills.

Salary and Benefits: The salary for this role is approximately £65k per annum, making it a competitive offer in the market.



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