Retail Store Lead

1 day ago


Norwich, Norfolk, United Kingdom Frasers Group Full time

Job Title: Retail Store Lead - Customer Experience

Location:

Frasers Group, United Kingdom

About Us:

Frasers Group is a leading retailer with a diverse portfolio of brands. We are seeking an experienced retail professional to join our team as a Retail Store Lead - Customer Experience.

Job Summary:

We are looking for a highly skilled and customer-focused individual to lead our retail store and provide exceptional customer service. As a Retail Store Lead - Customer Experience, you will be responsible for supervising a team of sales associates, ensuring that customers receive a high-quality shopping experience, and achieving sales targets.

About the Role:

This is a full-time, fixed-term contract position, initially for 6 months, with the possibility of extension. The successful candidate will have prior experience in retail management, excellent communication skills, and a proven track record of delivering results in a fast-paced environment.

Key Responsibilities:

  • Supervise a team of sales associates to deliver exceptional customer service and drive sales growth.
  • Manage stock levels, inventory control, and merchandise displays to ensure maximum visibility and sales potential.
  • Develop and implement strategies to improve sales performance, customer satisfaction, and employee engagement.
  • Collaborate with cross-functional teams to achieve business objectives and resolve operational issues.
  • Ensure compliance with health and safety policies, procedures, and legislative requirements.
  • Maintain accurate records, reports, and analysis to inform decision-making and drive business improvement.
  • Work effectively with third-party contractors to ensure a safe, clean, and secure store environment.

What We Offer:

  • A competitive salary of £32,000 - £42,000 per annum, depending on experience.
  • A range of benefits, including a discount on store purchases, gym membership, and long-service awards.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A dynamic and supportive work environment with opportunities for growth and advancement.

Requirements:

  • Proven retail management experience, preferably in a similar role or with relevant industry knowledge.
  • Excellent communication, leadership, and problem-solving skills.
  • A strong ability to motivate and develop a team to achieve business objectives.
  • Ability to work effectively in a fast-paced environment with multiple priorities and deadlines.
  • Basic IT skills, including Microsoft Office and other software applications.


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