Visitor Experience Lead

1 week ago


Norwich, Norfolk, United Kingdom COREcruitment Ltd Full time
Role Summary

We are seeking a talented Visitor Experience Lead to join our team at COREcruitment Ltd. As a seasoned professional with experience in visitor operations, you will be responsible for leading teams in delivering exceptional customer experiences across all visitor-facing activities.

About the Role

  • Leverage your leadership expertise to drive operational excellence and enhance visitor experiences
  • Develop and implement strategic plans to drive business growth and improve operational efficiency
  • Manage budgets, monitor KPIs, and drive revenue growth through effective cost management
  • Maintain high-quality facilities and visitor areas, ensuring consistency with company standards
  • Foster strong relationships with internal and external stakeholders

About You

  • Proven experience in managing large, customer-facing operations, preferably within the heritage sector
  • Exceptional leadership, communication, and people management skills
  • A track record of successfully managing budgets, achieving targets, and driving operational efficiency
  • Able to balance strategic vision with operational detail
  • Experience in retail management and delivering outstanding visitor experiences

Salary Information

The estimated salary for this role is £65,000 per annum.



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