Sales Team Lead
4 weeks ago
Job Details
Job Title
Sales Team Lead
Contract Type
Full-Time Permanent
Responsibilities
- Provide exceptional customer service and maximise sales and profit
- Assist and support the Store Manager in all aspects of the business
- Control and operate a Winemark store in the Store Manager's absence
- Staff training and development, motivating and encouraging the team to attain sales targets
- Stock management, ensuring staff adhere to all Company instructions and policies
- Administration, investigating cash and stock discrepancies, payroll and marketing
- Customer relations, maintaining excellent customer service and up-to-date knowledge of store products
- Identifying selling opportunities and acting on them
- Housekeeping standards, ensuring the premises are safe and secure
- Compliance with Company regulations, cash handling and administration
- Health and safety information and licensing and trading standards legislation
Qualifications
Essential
- Maths and English GCSE (Grade C or above) or equivalent
- 1 year previous supervisory experience in a retail or customer-focused environment
Desirable
- NVQ Level 2 & 3 in Customer Service or Retail Operations or equivalent
- WSET Level 1 Wine Certificate; Level 2 also preferred
Skills and Experience
Essential
- Minimum of 6 months experience in a retail environment
- Problem-solving, working on your own initiative and as part of a team
- Leadership qualities, potential to lead a team and set a positive example
- Consistent performance under pressure, willing to take on extra responsibility
- Previous experience of an EPOS system and cash handling
- Stock handling and control, communication skills and customer focus
- Ability to actively sell to customers, personal drive and a pleasant attitude
- Excellent standard of dress and appearance, a valid driving license and access to a car
Desirable
- Previous experience in an off-licence environment
- Previous experience in a supervisory role
- Interest and/or knowledge of wine
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