Head of Customer Experience Manager

23 hours ago


West Midlands Combined Authority, United Kingdom Bristol Industrial Full time
Job Title: Head of Customer Experience Manager

We are seeking a highly motivated and experienced Head of Customer Experience Manager to join our team at Bristol Industrial.

Estimated Salary: £50,000 - £65,000 per annum based on 33 days annual leave and working 5 hours a week from Monday to Friday 08:30 – 17:00.

Job Description:

Bristol Industrial is committed to delivering exceptional customer experiences across all branches. As a Head of Customer Experience Manager, you will play a key role in shaping our customer experience strategy, ensuring seamless interactions between online and offline touchpoints.

  • Design and implement customer experience initiatives to drive business growth.
  • Develop and maintain relationships with key stakeholders, including suppliers and partners.
  • Analyse customer feedback and insights to inform business decisions.
  • Collaborate with cross-functional teams to deliver customer-centric solutions.

You will have the opportunity to work closely with a talented team of professionals, including a Branch Merchandising Manager, Branch Planning Lead, Local Marketing Lead, and an Apprentice.



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