Customer Experience Manager

4 days ago


West Midlands Combined Authority, United Kingdom Ambis Full time

Ambis is a leading provider of ERP software solutions. We are seeking an experienced Customer Experience Manager to join our team.

The estimated salary for this role is £50,000 - £70,000 per annum, depending on experience and qualifications.

Job Description:

  • Work with Account Managers to identify customer needs and develop strategies to meet them.
  • Collaborate with the support team, sales team, and implementation team to ensure customers receive the best possible service.
  • Develop and maintain strong relationships with clients to drive customer satisfaction and retention.
  • Travel to client sites in the UK and Ireland, with occasional trips to the office in Halesowen.

Requirements:

  • Proven experience in customer success or account management.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Familiarity with ERP software and its applications.


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