Learning and Customer Experience Coordinator

3 weeks ago


West Midlands Combined Authority, United Kingdom Wolverhampton BID Company Full time

At Wolverhampton BID Company, we are dedicated to delivering world-class customer experiences. As a Flexible Learning Manager, you will play a pivotal role in ensuring our customers receive top-notch service across various channels.

This exciting position involves working flexibly to meet business needs, maintaining excellent relationships with colleagues and customers alike. Your exceptional customer service skills will enable you to build trust and confidence with our passengers.

  • A strong background in customer-facing roles is essential for this position.
  • You should be able to provide evidence of delivering exceptional customer service in your current or previous role.
  • Initiative and responsibility are key qualities for success in this position.
  • Able to follow company policies and procedures, adhering to regulatory requirements.
  • Effective problem-solving and decision-making skills are required in this role.
  • Strong communication and interpersonal skills are necessary for success in this position.
  • Computer literacy is a must for effective job performance.
  • Ability to manage conflicting priorities and demands while maintaining professionalism.
  • Living within 1 hour of the application location is a requirement.

The successful candidate will receive a competitive salary of approximately £40,000 - £50,000 per annum, commensurate with experience. We offer a dynamic work environment where you can develop professionally.

If you have a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity



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