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Senior Customer Experience Manager

1 month ago

West Midlands Combined Authority, United Kingdom Wolverhampton BID Company Full time

As a key member of the Wolverhampton BID Company team, you will play a vital role in ensuring our customers have a memorable experience every time they travel with us.

Our ideal candidate will be flexible and able to work a variety of shift patterns, including days, nights, and weekends. You will need to maintain excellent customer service at all times and work closely with the On-Board Team to deliver exceptional results.

  • We are looking for someone with a proven track record of delivering excellent customer service.
  • You should be able to demonstrate how you are doing an outstanding job in your current or most recent role.
  • Experience of showing responsibility within previous roles is essential.
  • We require evidence of following rules and regulations in the workplace.
  • You will need to show ability to use your own initiative and think on your feet to different situations.
  • Excellent communication skills and the ability to work within a team and on your own are also essential.
  • Computer literacy is required.
  • Ability to deal appropriately with difficult situations is crucial.
  • Attention to detail and prioritizing duties are also important qualities for this role.
  • Please note that living within 1 hour of the location you are applying for is mandatory.

The successful candidate will be rewarded with a competitive salary of approximately £25,000 per annum, making this a fantastic opportunity for anyone looking to start or further their career in customer service.

This is a full-time position, working approximately 35 hours per week. We offer a range of benefits, including opportunities for career development and training, as well as a comprehensive induction program to help you settle into the role.