Polish Speaking Customer Advisor
3 weeks ago
About Us
At Trip, we're a leading online travel brand, striving to deliver the perfect trip at the best price for every traveller. Our mission is to make travel easy, safe, and enjoyable for all.
Job Description
We're seeking a passionate and enthusiastic Polish Speaking Customer Advisor to join our team in our Edinburgh office. As a customer-centric professional, you'll be the first point of contact for our customers, responding to various travel queries and providing resolutions via Call, Chat, and Email.
Key Responsibilities
- Provide exceptional service to our customers, handling their queries with empathy, patience, and compassion.
- Keep up-to-date with the latest promotions, initiatives, and company policies/procedures.
- Attend regular team huddles to ensure seamless communication and collaboration.
- Assist in ad hoc assigned projects to drive business growth and improvement.
Requirements
- Customer service experience, with a proven track record of delivering excellent service.
- Fluent in Polish and English, with effective communication skills.
- Good knowledge of Microsoft Office suite, including typing abilities.
- Ability to remain calm and logical in challenging situations, with excellent problem-solving skills.
What We Offer
- A competitive salary of £24,000 per annum, plus a £1000 language allowance.
- 32 days annual leave, plus a range of other benefits, including Workplace health cash plan, Employee well-being program, and more.
Why Join Us?
At Trip, we offer a supportive and inclusive culture, where you can unleash your full potential and drive global impact. As an international team, we're committed to investing in your learning and development, with opportunities for career growth and continuous development.
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