Dutch Speaking Customer Service Advisor
4 weeks ago
We're Looking for a Dedicated Dutch Speaking Customer Service Advisor
At Trip.com Group, we're committed to providing exceptional customer service to our travelers worldwide. We're seeking a passionate and enthusiastic Dutch Speaking Customer Service Advisor to join our team in Edinburgh, UK.
Key Responsibilities:
- Provide exceptional service to our customers, being the first point of contact responding to various travel queries.
- Provide resolutions to our customers via Call, Chat and Email.
- Handle customer queries with empathy, patience and compassion.
- Attend regular team huddles.
- Keep up-to-date with the latest promotions, initiatives and company policies/procedures.
- Assist in ad hoc assigned projects.
About You:
- You have customer service experience and are fluent in Dutch and English.
- You possess effective communication skills, good knowledge of Microsoft Office suite, and proficient typing abilities.
- You are able to remain calm and logical in challenging situations and have excellent problem-solving skills.
- You have an enthusiastic approach with the desire to hit your goals and passionate about continuous development.
What We Offer:
- A competitive salary of £24,000 per annum plus a £1000 language allowance.
- 32 days annual leave.
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more.
- Employee well-being program, Employee Assistance Program and enhanced sick pay.
- Monthly performance-based bonuses.
- Extensive learning opportunities and resources to further your career.
- Annual travel points which can be redeemed at Trip.com towards your next adventure.
- Enhanced family policies (maternity/paternity/adoption).
- Life and health insurance.
- Discounted parking pass at Fountain Park.
- Free on-site gym.
- Hybrid working opportunity available after probation period.
- Frequent employee engagement events.
- Refer a friend bonus scheme.
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