Dutch Speaking Customer Service Advisor

4 weeks ago


Edinburgh, Edinburgh, United Kingdom trip Group Full time

We're Looking for a Dedicated Dutch Speaking Customer Service Advisor

At Trip.com Group, we're committed to providing exceptional customer service to our travelers worldwide. We're seeking a passionate and enthusiastic Dutch Speaking Customer Service Advisor to join our team in Edinburgh, UK.

Key Responsibilities:

  • Provide exceptional service to our customers, being the first point of contact responding to various travel queries.
  • Provide resolutions to our customers via Call, Chat and Email.
  • Handle customer queries with empathy, patience and compassion.
  • Attend regular team huddles.
  • Keep up-to-date with the latest promotions, initiatives and company policies/procedures.
  • Assist in ad hoc assigned projects.

About You:

  • You have customer service experience and are fluent in Dutch and English.
  • You possess effective communication skills, good knowledge of Microsoft Office suite, and proficient typing abilities.
  • You are able to remain calm and logical in challenging situations and have excellent problem-solving skills.
  • You have an enthusiastic approach with the desire to hit your goals and passionate about continuous development.

What We Offer:

  • A competitive salary of £24,000 per annum plus a £1000 language allowance.
  • 32 days annual leave.
  • Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more.
  • Employee well-being program, Employee Assistance Program and enhanced sick pay.
  • Monthly performance-based bonuses.
  • Extensive learning opportunities and resources to further your career.
  • Annual travel points which can be redeemed at Trip.com towards your next adventure.
  • Enhanced family policies (maternity/paternity/adoption).
  • Life and health insurance.
  • Discounted parking pass at Fountain Park.
  • Free on-site gym.
  • Hybrid working opportunity available after probation period.
  • Frequent employee engagement events.
  • Refer a friend bonus scheme.


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