Arabic Speaking Customer Service Representative

4 weeks ago


Edinburgh, Edinburgh, United Kingdom trip Group Full time

About the Role

We are seeking a highly skilled and customer-focused Arabic speaking Customer Advisor to join our team in Edinburgh. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, responding to various travel queries, and resolving issues via call, chat, and email.

Key Responsibilities

  • Provide exceptional customer service, being the first point of contact for customers
  • Respond to customer queries and resolve issues in a timely and professional manner
  • Work collaboratively with the team to achieve customer satisfaction and resolution
  • Stay up-to-date with the latest promotions, initiatives, and company policies/procedures
  • Assist in ad-hoc assigned projects

Requirements

  • Customer service experience
  • Fluency in Arabic and English
  • Effective communication skills
  • Good knowledge of Microsoft Office suite
  • Proficient typing abilities
  • Ability to remain calm and logical in challenging situations
  • Excellent problem-solving skills

What We Offer

  • Competitive salary of £24,000 per annum
  • £1000 language allowance
  • 32 days annual leave
  • Workplace health cash plan
  • Employee well-being program
  • Monthly performance-based bonuses
  • Extensive learning opportunities and resources
  • Annual travel points
  • Enhanced family policies
  • Life and health insurance
  • Discounted parking pass
  • Free on-site gym
  • Hybrid working
  • Frequent employee engagement events

About Us

Trip.com Group is a leading global travel service provider, comprising of Trip.com, Ctrip, Skyscanner, and Qunar. We have four contact centres around the globe, providing 24/7 customer service in 19 different languages. We are committed to investing in our employees' learning and development to support their career growth.



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