Dutch Speaking Customer Service Representative

4 weeks ago


Edinburgh, Edinburgh, United Kingdom trip Group Full time

About the Role

We are seeking a highly skilled and customer-focused Dutch Speaking Customer Service Representative to join our team at Trip.com Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their travel queries, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Provide exceptional customer service to our customers via phone, email, and chat
  • Respond to customer inquiries and resolve their issues in a timely and professional manner
  • Work collaboratively with our team to achieve our customer service goals
  • Stay up-to-date with our latest promotions, initiatives, and company policies/procedures
  • Assist with ad-hoc projects as required

Requirements

  • Fluent in Dutch and English
  • Excellent communication and problem-solving skills
  • Good knowledge of Microsoft Office suite
  • Proficient typing abilities and computer literacy
  • Ability to remain calm and logical in challenging situations

What We Offer

  • A competitive salary of £24,000 per annum plus a £1000 language allowance
  • 32 days annual leave
  • Workplace health cash plan
  • Employee well-being program
  • Monthly performance-based bonuses
  • Extensive learning opportunities and resources
  • Annual travel points
  • Enhanced family policies
  • Life and health insurance
  • Discounted parking pass
  • Free on-site gym
  • Hybrid working opportunity
  • Frequent employee engagement events

About Us

Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands.



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