Talent Acquisition Specialist

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Trip Full time

At Trip, we're looking for a passionate and enthusiastic Customer Advisor to join our team in Edinburgh. As a key member of our Polish speaking line, you'll be the first point of contact for our customers, providing exceptional service and resolving queries via call, chat, and email.

Key Responsibilities
  • Provide exceptional customer service, responding to various travel queries and resolving issues with empathy and patience.
  • Keep up-to-date with the latest promotions, initiatives, and company policies/procedures to ensure seamless customer interactions.
  • Assist in ad-hoc assigned projects and occasionally support our English speaking line due to business requirements.
Requirements
  • Customer service experience, with a track record of building rapport quickly and problem-solving.
  • Fluency in Polish and English, with effective communication skills and a good knowledge of Microsoft Office suite.
  • Proficient typing abilities and the ability to remain calm and logical in challenging situations.
What We Offer
  • A competitive salary of £24,000 per annum, plus a £1000 language allowance.
  • 32 days annual leave, a workplace health cash plan, and an employee well-being program.
  • Monthly performance-based bonuses, extensive learning opportunities, and resources for career development.

At Trip, we're committed to investing in your learning and development, and we offer a supportive working environment that allows you to unleash your full potential and drive global impact.



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