Dutch Speaking Customer Service Advisor

1 month ago


Edinburgh, Edinburgh, United Kingdom trip Group Full time
About Us

Trip.com Group is a leading global travel service provider, founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021. We integrate travel resources from industry partners and help travelers worldwide pursue the perfect trip with exceptional travel products and services.

Our Team

We have four contact centres around the globe, providing 24/7 customer service in 19 different languages. Our team of over 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania strive to expand our global markets and aim to be the world's leading and most trusted family of online travel brands.

Job Description

We are seeking a passionate and enthusiastic Dutch Speaking Customer Service Advisor to join our team in our Edinburgh office. As a customer-centric individual, you will be the first point of contact for our customers, responding to various travel queries and providing resolutions via Call, Chat, and Email.

You will be responsible for handling customer queries with empathy, patience, and compassion, while keeping up-to-date with the latest promotions, initiatives, and company policies/procedures. You will also assist in ad hoc assigned projects and occasionally assist with our English-Speaking line due to business requirements.

Requirements
  • Customer service experience
  • Must be fluent in Dutch and English
  • Effective communication skills
  • Good knowledge of Microsoft Office suite
  • Proficient typing abilities & computer literacy
  • Ability to remain calm and logical in challenging situations
  • Excellent problem solving skills
  • Enthusiastic approach with the desire to hit your goals and passionate about continuous development
What We Offer
  • 32 days annual leave
  • Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
  • Employee well-being program, Employee Assistance Program and enhanced sick pay
  • Monthly performance based bonuses
  • Extensive learning opportunities and resources to further your career
  • Annual travel points which can be redeemed at Trip.com towards your next adventure
  • Enhanced family policies (maternity/paternity/adoption)
  • Life and health insurance
  • Discounted parking pass at Fountain Park
  • Birthday cake on your birthday
  • Free on-site gym
  • Hybrid working opportunity available after probation period
  • Frequent employee engagement events
  • Refer a friend bonus scheme
Working Hours and Location

Your normal hours of work per week will be 37.5 hours, Monday through Sunday, with one unpaid hour for lunch with the options of rotational shift patterns ranging from 7am to 10pm. At this time, the working hours for our Dutch line are Monday through Friday 8am to 4.30pm. Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.

Salary

We offer a competitive salary of £24,000 per annum plus a £1000 language allowance.



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