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French Speaking Customer Service Representative

1 month ago

Edinburgh, Edinburgh, United Kingdom trip Group Full time

About Us

Trip.com Group is a leading global travel service provider, founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021. We integrate travel resources from industry partners and help travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four contact centres around the globe, providing 24/7 customer service in 19 different languages. Our team of over 30,000 employees across 30 countries strives to expand our global markets and aim to be the world's leading and most trusted family of online travel brands.

About the Role

We are seeking a passionate and enthusiastic French speaking Customer Advisor to join our team in Edinburgh. As a Customer Advisor, you will be the first point of contact for our customers, providing exceptional service and resolving their travel queries via call, chat, and email.

Key Responsibilities

  • Provide exceptional customer service and resolve customer queries in a timely and professional manner.
  • Handle customer inquiries with empathy, patience, and compassion.
  • Attend regular team huddles to stay updated on the latest promotions, initiatives, and company policies.
  • Assist in ad-hoc assigned projects to support the team's goals and objectives.

Requirements

  • Customer service experience with a proven track record of delivering excellent customer service.
  • Fluency in French and English, with excellent communication skills.
  • Good knowledge of Microsoft Office suite and proficient typing abilities.
  • Ability to remain calm and logical in challenging situations, with excellent problem-solving skills.

What We Offer

  • A competitive salary of £24,000 per annum, plus a £1000 language allowance.
  • A comprehensive benefits package, including 32 days annual leave, workplace health cash plan, and employee well-being program.
  • Opportunities for career development and growth, with a supportive and inclusive work environment.