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Front Office Manager

1 month ago

London, Greater London, United Kingdom Accor Full time

Job Title: Front Office Manager - Hotel Operations Expert

Job Summary:

We are seeking a highly skilled Front Office Manager to lead our hotel front desk team and ensure exceptional customer experiences. As a key member of our hotel operations team, you will be responsible for managing the front office department, driving operational excellence, and exceeding departmental targets.

Main Responsibilities:

  • Lead, motivate, and coach the front office team to deliver hotel standards and meet customer satisfaction and audit targets.
  • Manage duty shifts and ensure seamless front desk operations.
  • Exceed departmental targets and identify new opportunities to increase profit contributions and cost control.
  • Participate in revenue and sales activities operated by head office and specific operational activities.
  • Recruit and train new staff, and deal with guest enquiries and resolve customer complaints.

What We Offer:

As a valued member of our team, you will enjoy a range of benefits, including training and development programs, an attractive annual bonus scheme, a discount card for use in Accor hotels worldwide, complimentary stays in UK hotels, meals on duty, uniforms and dry cleaning, a recommend a friend scheme, and employee advisory services.

About Us:

Accor is a global hospitality leader, and we are committed to delivering exceptional experiences for our guests. If you are a talented professional with a passion for creating extraordinary experiences, we would love to hear from you.