Client Success Professional

1 week ago

Manchester, United Kingdom Altus Group (UK) Limited Full time

Job Category:

Customer Support/Operations

Pay Grade Range:

£18,360.00 - £42,840.00

Unlock Your Potential

Altus Group is seeking a Client Success Executive - Renewals to join our thriving Client Success team in Manchester. As a Client Success Executive - Renewals, you will provide a professional and effective service, supporting business clients throughout the contract renewal stage.

Key Responsibilities:

  • Client Engagement: Proactively manage a campaign of commercial clients and renewal results within defined accounts.
  • Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
  • Relationship Building: Build rapport with clients to identify opportunities to renew our current client contracts and cross-sell other Altus Group services, where appropriate.
  • Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly.
  • Opportunity Identification: Seek renewal and referral opportunities for other Altus Group services to ensure all client savings avenues are explored.

What We Offer:

  • Competitive Compensation: We offer a competitive salary and bonus structure.
  • Growth and Development: As a destination for top industry talent, we're investing in you to meet the evolving needs of our clients and deliver on your professional goals.
  • Flexible Work Model: We're modernizing our employee programs to reflect the new world of work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees.

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