Client Success Professional
6 days ago
Job Category: Customer Support/Operations
Pay Grade Range: £18, £42,840.00
Unlock Your Potential:
Altus Group is seeking a highly motivated and customer-focused Client Success Executive - Renewals to join our thriving Client Success team in Manchester. As a key member of our team, you will play a critical role in delivering exceptional service to our business clients, ensuring seamless contract renewals, and maximizing client savings and revenue.
Key Responsibilities:
- Client Engagement: Proactively manage a portfolio of commercial clients and renewal results within defined accounts, providing trusted advice throughout the contract renewal lifecycle.
- Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
- Relationship Building: Foster strong relationships with clients to identify opportunities to renew current contracts and cross-sell other Altus Group services, where appropriate.
- Data Accuracy: Maintain accurate and up-to-date client records, reflecting any changes correctly.
- Opportunity Identification: Identify renewal and referral opportunities for other Altus Group services to ensure all client savings avenues are explored.
Requirements:
- Positive Attitude: Engaging, assertive, and bringing a positive energy to your role.
- Customer Focused: At least 12 months of telephone-based customer service experience, with a strong understanding of excellent client service.
- Experience: Ideally, previous experience in a telephone-based renewals or retentions role, with experience of cross-selling and up-selling.
- Relationship Building: Ability to engage in conversation and earn trust.
- Goal-Oriented: Motivated by delivering outstanding service and achieving targets.
- Excellent Communicator: Exceptional telephone manner and ability to compose professional emails and reports.
- Tech Savvy: Comfortable with MS Office and quick to learn new tools.
What Altus Group Offers:
- Rewarding Performance: Competitive compensation, incentive, and bonus plans, and a total rewards package prioritizing mental, physical, and financial health.
- Growth and Development: Investing in employees to meet evolving client needs and deliver on professional goals, with over 150,000 hours of learning materials through the Altus Intelligence Academy.
- Flexible Work Model: Modernizing employee programs to reflect the new world of work, with an Activity-Based Work model providing flexibility to align work location to work being performed.
Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted, and valued.
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Manchester, United Kingdom Altus Group (UK) Limited Full timeJob Title: Client Success Executive - RenewalsJob Category: Customer Support/OperationsPay Grade Range: £18, £42,840.00Unlock your Altus ExperienceAt Altus Group, we're committed to delivering exceptional service to our clients. As a Client Success Executive - Renewals, you'll play a critical role in ensuring our clients receive the best possible outcomes....
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