Client Success Professional

3 days ago

Manchester, United Kingdom Altus Group (UK) Limited Full time
Job Title: Client Success Executive - Renewals

Job Category: Customer Support/Operations

Pay Grade Range: £18, £42,840.00

Unlock Your Altus Experience

At Altus Group, we're committed to delivering exceptional service to our clients. As a Client Success Executive - Renewals, you'll play a critical role in ensuring our clients receive the best possible outcomes from their contracts. Your primary focus will be on managing a campaign of commercial clients and renewal results within defined accounts, acting as a trusted advisor throughout the entire contract renewal lifecycle.

Key Responsibilities:

  • Proactively manage client relationships to identify opportunities for renewal and cross-selling of Altus Group services.
  • Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
  • Build rapport with clients to gather essential information and documentation, enabling Altus Group to maximize their clients' savings opportunities.
  • Keep client records up to date and accurate, reflecting any changes correctly.
  • Seek renewal and referral opportunities for other Altus Group services to ensure all client savings avenues are explored.

Key Qualifications:

  • Positive attitude, engaging, assertive, and bringing a positive energy to your role.
  • Customer-focused, with at least 12 months of telephone-based customer service experience.
  • Experience in a telephone-based renewals or retentions role, with experience of cross-selling and up-selling.
  • Ability to engage in conversation and earn trust, with exceptional telephone manner and ability to compose professional emails and reports.
  • Comfortable with MS Office and quick to learn new tools.

What Altus Group Offers:

  • Competitive compensation, incentive, and bonus plans, and a total rewards package that prioritizes employees' mental, physical, and overall financial health.
  • Growth and development opportunities, with over 150,000 hours of learning materials catering to diverse stages of an employee's career journey.
  • A flexible work model, with the option to work from home or in the office, depending on the task at hand.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted, and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We're seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at or .

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