Client Success Professional

4 weeks ago

Manchester, United Kingdom Altus Group (UK) Limited Full time

Job Category:

Customer Support/Operations

Pay Grade Range:

£18, £42,840.00

Unlock your Altus Experience

Altus Group has an exciting opportunity for a Client Success Executive - Renewals to join our thriving Client Success team in Manchester. As a Client Success Executive - Renewals, you will provide a professional and effective service, supporting business clients throughout the contract renewal stage.

Key Responsibilities:

  • Client Engagement: Proactively manage a campaign of commercial clients and renewal results within defined accounts.
  • Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
  • Relationship Building: Build rapport with clients to identify opportunities to renew our current client contracts and cross-sell other Altus Group services, where appropriate.
  • Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly.
  • Opportunity Identification: Seek renewal and referral opportunities for other Altus Group services to ensure all client savings avenues are explored.

Key Qualifications:

  • Positive Attitude: You are engaging, assertive, and bring a positive energy to your role.
  • Customer Focused: With at least 12 months of telephone-based customer service experience, you understand the importance of excellent client service.
  • Experience: Ideally you will have previous experience in a telephone-based renewals or retentions role, with experience of cross selling and up selling.
  • Relationship Building: Your ability to engage in conversation and earn trust is second to none.
  • Goal-Oriented: You are motivated by delivering outstanding service and achieving targets.
  • Excellent Communicator: You have an exceptional telephone manner and can compose professional emails and reports.
  • Tech Savvy: Comfortable with MS Office and quick to learn new tools.

What Altus Group offers:

  • Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
  • Growth and development: As a destination for top industry talent, we're investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee's career journey.
  • Flexible work model: We're modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We're seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at or

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