Client Success Renewal Advocate

7 days ago

Manchester, United Kingdom Altus Group (UK) Limited Full time
Job Description:

Job Category: Customer Support/Operations

Pay Grade Range: £18,360.00 - £42,840.00

Disclaimer: The base salary range represents the low and high end of Altus Group's "Pay Grade Range" for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group's total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock Your Altus Experience:

If you're looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there's no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that's collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Job Summary:

Are you ready to elevate your career with a dynamic and supportive team? Altus Group has an exciting opportunity for a Client Success Executive - Renewals to join our thriving Client Success team in Manchester. As a Client Success Executive - Renewals, you will provide a professional and effective service, supporting business clients throughout the contract renewal stage. You will gather information, ensuring that we have a full knowledge of the client and their property, allowing Altus to deliver great outcomes and maximise client savings and revenue earned during the lifetime of their contract. As a Client Success Executive - Renewals, you will build and maintain trusted relationships and manage client expectations.

Key Responsibilities:

  • Client Engagement: Proactively manage a campaign of commercial clients and renewal results within defined accounts. Act as a trusted advisor throughout the entire contract renewal lifecycle. Gather essential information and documentation from small to medium-sized business clients to enable Altus Group to maximise their clients' savings opportunities.
  • Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
  • Relationship Building: Build rapport with clients to identify opportunities to renew our current client contracts and cross-sell other Altus Group services, where appropriate.
  • Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly.
  • Opportunity Identification: Seek renewal and referral opportunities for other Altus Group services to ensure all client savings avenues are explored.

Key Qualifications:

  • Positive Attitude: You are engaging, assertive, and bring a positive energy to your role.
  • Customer Focused: With at least 12 months of telephone-based customer service experience, you understand the importance of excellent client service.
  • Experience: Ideally, you will have previous experience in a telephone-based renewals or retentions role, with experience of cross-selling and up-selling.
  • Relationship Building: Your ability to engage in conversation and earn trust is second to none.
  • Goal-Oriented: You are motivated by delivering outstanding service and achieving targets.
  • Excellent Communicator: You have an exceptional telephone manner and can compose professional emails and reports.
  • Tech Savvy: Comfortable with MS Office and quick to learn new tools.

What Altus Group Offers:

  • Rewarding Performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritises their mental, physical and overall financial health.
  • Growth and Development: As a destination for top industry talent, we're investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee's career journey.
  • Flexible Work Model: We're modernising our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We're seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at or +1 888 692 7487.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.

  • Client Success Executive

    1 month ago

    Manchester, United Kingdom Altus Group (UK) Limited Full time

    Job Summary:Altus Group has an exciting opportunity for a Client Success Executive - Renewals to join our thriving Client Success team in Manchester. As a Client Success Executive - Renewals, you will provide a professional and effective service, supporting business clients throughout the contract renewal stage. You will gather information, ensuring that we...

  • Client Success Renewals Specialist

    3 weeks ago

    Manchester, United Kingdom Altus Group (UK) Limited Full time

    Job Summary:Altus Group has an exciting opportunity for a Client Success Executive - Renewals to join our thriving Client Success team in Manchester. As a Client Success Executive - Renewals, you will provide a professional and effective service, supporting business clients throughout the contract renewal stage. You will gather information, ensuring that we...

  • Client Success Executive

    5 months ago

    Manchester, United Kingdom Altus Group Full time

    **Job Category**: Customer Support/Operations **Pay Grade Range**: £18,360.00 - £42,840.00 **Disclaimer**: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and...

  • Client Success Renewal Specialist

    16 hours ago

    Manchester, United Kingdom Altus Group (UK) Limited Full time

    Company OverviewAltus Group (UK) Limited is a leading provider of innovative solutions for the commercial real estate industry.Estimated Salary Range: £18,360.00 - £42,840.00 per annum.Job DescriptionWe are seeking a highly motivated Client Success Renewal Specialist to join our thriving Client Success team in Manchester.The successful candidate will...

  • Client Success Professional

    3 weeks ago

    Manchester, United Kingdom Altus Group (UK) Limited Full time

    Job Category:Customer Support/OperationsPay Grade Range:£18,360.00 - £42,840.00Unlock Your PotentialAltus Group is seeking a Client Success Executive - Renewals to join our thriving Client Success team in Manchester. As a Client Success Executive - Renewals, you will provide a professional and effective service, supporting business clients throughout the...

  • Strategic Financial Partner for FMCG Success

    7 days ago

    Manchester, United Kingdom Advocate Group Full time

    Role Overview:We are seeking a highly skilled Financial Business Partner to join our team at The Advocate Group. As a key member of our finance team, you will play a crucial role in supporting the financial success of our clients in the FMCG sector.Key Responsibilities:Partner with sales, marketing, and category departments to provide financial guidance and...

  • Client Success Professional

    4 weeks ago

    Manchester, United Kingdom Altus Group (UK) Limited Full time

    Job Overview:Altus Group (UK) Limited is seeking a Client Success Professional to join our thriving Client Success team in Manchester. As a Client Success Professional, you will provide a professional and effective service, supporting business clients throughout the contract renewal stage.Key Responsibilities:Proactively manage a campaign of commercial...

  • Client Success Professional

    3 weeks ago

    Manchester, United Kingdom Altus Group (UK) Limited Full time

    Job Category:Customer Support/OperationsPay Grade Range:£18, £42,840.00Unlock your Altus ExperienceAltus Group has an exciting opportunity for a Client Success Executive - Renewals to join our thriving Client Success team in Manchester. As a Client Success Executive - Renewals, you will provide a professional and effective service, supporting business...

  • Advocate

    5 months ago

    Manchester, United Kingdom Express Solicitors Full time

    **Job Title**:Advocate **Location**:Northenden **Salary**:Dependant on experience **Job type**:Permanent, Full-time **Want to be a part of a successful well-established in-house Advocacy Team?** - Gain practical advocacy experience - Work alongside our fantastic Head of Advocacy (Partner/Barrister) - Develop with a team of over 58 years of experience,...

  • Renewable Energy Sales Specialist

    4 days ago

    Manchester, United Kingdom Octopus Energy Full time

    We are seeking a highly motivated Renewable Energy Sales Specialist to join our team at Octopus Energy. This is an exciting opportunity for someone who is passionate about renewable energy and sales.As a Renewable Energy Sales Specialist, you will be responsible for developing and establishing your sales pipeline with customers from lead through to delivery....

  • Customer Success Manager

    4 weeks ago

    Manchester, New Hampshire, United Kingdom InterQuest Group Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at InterQuest Group. As a key member of our client's success team, you will be responsible for building and maintaining strong relationships with our clients' customers, ensuring their success and growth.Key Responsibilities:Manage a portfolio of...

  • Customer Success Manager

    1 month ago

    Manchester, United Kingdom InterQuest Group Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at InterQuest Group. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and growth.Key Responsibilities:Manage a portfolio of accounts to achieve...

  • Customer Success Manager

    1 month ago

    Manchester, United Kingdom InterQuest Group Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at InterQuest Group. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and growth.Key Responsibilities:Manage a portfolio of accounts to achieve...

  • Client Services Team Leader

    5 months ago

    Manchester, United Kingdom Altus Group Full time

    Job Category: Customer Support/Operations Pay Grade Range: £22,030.00 - £51,410.00 Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic...

  • Client Success Executive

    5 months ago

    Manchester, United Kingdom Altus Group Full time

    **Job Category**: Customer Support/Operations **Pay Grade Range**: £18,360.00 - £42,840.00 **Disclaimer**: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and...

  • Client Success Manager

    2 weeks ago

    manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: B2B Demand Generation agency working with tech businesses across the UK, Highly invested and involved founders looking to drive success across the business. The Opportunity: Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth. As the client key contact...

  • Client Success Manager

    2 days ago

    Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Description The Company: B2B Demand Generation agency working with tech businesses across the UK, Highly invested and involved founders looking to drive success across the business. The Opportunity: Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth. As the...

  • Client Success Manager

    2 weeks ago

    Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...

  • Client Success Manager

    2 weeks ago

    Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...

  • Client Success Manager

    2 weeks ago

    Manchester,, Greater Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...