Client Success Executive
1 month ago
Altus Group has an exciting opportunity for a Client Success Executive - Renewals to join our thriving Client Success team in Manchester. As a Client Success Executive - Renewals, you will provide a professional and effective service, supporting business clients throughout the contract renewal stage. You will gather information, ensuring that we have a full knowledge of the client and their property, allowing Altus to deliver great outcomes and maximise client savings and revenue earned during the lifetime of their contract.
Key Responsibilities:- Client Engagement: Proactively manage a campaign of commercial clients and renewal results within defined accounts. Act as a trusted advisor throughout the entire contract renewal lifecycle. Gather essential information and documentation from small to medium-sized business clients to enable Altus Group to maximize their clients' savings opportunities.
- Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
- Relationship Building: Build rapport with clients to identify opportunities to renew our current client contracts and cross-sell other Altus Group services, where appropriate.
- Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly.
- Opportunity Identification: Seek renewal and referral opportunities for other Altus Group services to ensure all client savings avenues are explored.
- Positive Attitude: You are engaging, assertive, and bring a positive energy to your role.
- Customer Focused: With at least 12 months of telephone-based customer service experience, you understand the importance of excellent client service.
- Experience: Ideally you will have previous experience in a telephone-based renewals or retentions role, with experience of cross selling and up selling.
- Relationship Building: Your ability to engage in conversation and earn trust is second to none.
- Goal-Oriented: You are motivated by delivering outstanding service and achieving targets.
- Excellent Communicator: You have an exceptional telephone manner and can compose professional emails and reports.
- Tech Savvy: Comfortable with MS Office and quick to learn new tools.
- Competitive Compensation: We offer a competitive salary and bonus structure, as well as a comprehensive benefits package.
- Growth and Development: We invest in our employees' growth and development, providing opportunities for training and career advancement.
- Flexible Work Model: We offer a flexible work model that allows you to work from home or in the office, depending on your needs.
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Client Success Executive
5 months ago
Manchester, United Kingdom Altus Group Full time**Job Category**: Customer Support/Operations **Pay Grade Range**: £18,360.00 - £42,840.00 **Disclaimer**: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and...
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