Client Success Professional

2 weeks ago

Manchester, United Kingdom Altus Group (UK) Limited Full time

Job Overview:

Altus Group (UK) Limited is seeking a Client Success Professional to join our thriving Client Success team in Manchester. As a Client Success Professional, you will provide a professional and effective service, supporting business clients throughout the contract renewal stage.

Key Responsibilities:

  • Proactively manage a campaign of commercial clients and renewal results within defined accounts.
  • Act as a trusted advisor throughout the entire contract renewal lifecycle.
  • Gather essential information and documentation from small to medium-sized business clients to enable Altus Group to maximize their clients' savings opportunities.
  • Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
  • Build rapport with clients to identify opportunities to renew our current client contracts and cross-sell other Altus Group services, where appropriate.
  • Keep client records up to date and accurate, reflecting any changes correctly.
  • Seek renewal and referral opportunities for other Altus Group services to ensure all client savings avenues are explored.

Requirements:

  • Positive attitude and engaging communication skills.
  • At least 12 months of telephone-based customer service experience.
  • Previous experience in a telephone-based renewals or retentions role, with experience of cross-selling and up-selling.
  • Ability to engage in conversation and earn trust with clients.
  • Motivated by delivering outstanding service and achieving targets.
  • Excellent telephone manner and ability to compose professional emails and reports.
  • Comfortable with MS Office and quick to learn new tools.

What Altus Group Offers:

  • Competitive compensation, incentive, and bonus plans.
  • Total rewards package prioritizing mental, physical, and financial health.
  • Growth and development opportunities through the Altus Intelligence Academy.
  • Flexible work model with office and remote work options.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted, and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees.

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