Client Success Professional

3 weeks ago

Manchester, United Kingdom Altus Group (UK) Limited Full time
Job Title: Client Success Executive - Renewals

Job Category: Customer Support/Operations

Pay Grade Range: £18,360.00 - £42,840.00

Unlock Your Potential:

Altus Group is seeking a highly motivated and customer-focused Client Success Executive - Renewals to join our thriving Client Success team in Manchester. As a key member of our team, you will play a critical role in delivering exceptional service to our business clients, ensuring their needs are met, and their contracts are renewed successfully.

Key Responsibilities:

  • Client Engagement: Proactively manage a portfolio of commercial clients and renewal results within defined accounts, providing trusted advice throughout the contract renewal lifecycle.
  • Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
  • Relationship Building: Build strong relationships with clients to identify opportunities to renew current contracts and cross-sell other Altus Group services, where appropriate.
  • Data Accuracy: Maintain accurate and up-to-date client records, reflecting any changes correctly.
  • Opportunity Identification: Identify renewal and referral opportunities for other Altus Group services to ensure all client savings avenues are explored.

Requirements:

  • Positive Attitude: Engaging, assertive, and bringing a positive energy to your role.
  • Customer Focused: At least 12 months of telephone-based customer service experience, with a strong understanding of excellent client service.
  • Experience: Ideally, previous experience in a telephone-based renewals or retentions role, with experience of cross-selling and up-selling.
  • Relationship Building: Ability to engage in conversation and earn trust.
  • Goal-Oriented: Motivated by delivering outstanding service and achieving targets.
  • Excellent Communicator: Exceptional telephone manner and ability to compose professional emails and reports.
  • Tech Savvy: Comfortable with MS Office and quick to learn new tools.

What Altus Group Offers:

  • Rewarding Performance: Competitive compensation, incentive, and bonus plans, and a total rewards package that prioritizes mental, physical, and financial health.
  • Growth and Development: Investment in employees to meet evolving client needs and deliver on professional goals, with over 150,000 hours of learning materials through the Altus Intelligence Academy.
  • Flexible Work Model: Modernized employee programs, including an Activity-Based Work model, providing flexibility to align work location to work being performed.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted, and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We're seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at or +1 888 692 7487.

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