Client Success Renewal Specialist

18 hours ago


Manchester, United Kingdom Altus Group (UK) Limited Full time

Company Overview

Altus Group (UK) Limited is a leading provider of innovative solutions for the commercial real estate industry.

Estimated Salary Range: £18,360.00 - £42,840.00 per annum.

Job Description

We are seeking a highly motivated Client Success Renewal Specialist to join our thriving Client Success team in Manchester.

The successful candidate will provide professional and effective service to business clients throughout the contract renewal stage, gathering information to ensure that Altus has a full knowledge of the client and their property.

This will enable us to deliver great outcomes and maximise client savings and revenue earned during the lifetime of their contract.

Key Responsibilities:

  • Gather essential information and documentation from small to medium-sized business clients to enable Altus Group to maximise their clients' savings opportunities.
  • Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
  • Build rapport with clients to identify opportunities to renew current client contracts and cross-sell other Altus Group services, where appropriate.
  • Keep client records up to date and accurate, reflecting any changes correctly.
  • Seek renewal and referral opportunities for other Altus Group services to ensure all client savings avenues are explored.

Required Skills and Qualifications

  • A minimum of 12 months of telephone-based customer service experience.
  • Ideal previous experience in a telephone-based renewals or retentions role, with experience of cross-selling and up-selling.
  • Able to engage in conversation and earn trust with clients.
  • Motivated by delivering outstanding service and achieving targets.
  • An exceptional telephone manner and ability to compose professional emails and reports.

Benefits

  • A competitive total rewards package, prioritising mental, physical, and financial health.
  • Ongoing training and growth opportunities to develop your career.
  • A flexible work model, allowing you to align your work location to the work being performed.

Career Growth and Development

At Altus Group, we're investing in you to meet the evolving needs of our clients and deliver on your professional goals.

Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee's career journey.



  • Manchester, United Kingdom Altus Group (UK) Limited Full time

    Job Summary:Altus Group has an exciting opportunity for a Client Success Executive - Renewals to join our thriving Client Success team in Manchester. As a Client Success Executive - Renewals, you will provide a professional and effective service, supporting business clients throughout the contract renewal stage. You will gather information, ensuring that we...


  • Manchester, United Kingdom Altus Group Full time

    **Job Category**: Customer Support/Operations **Pay Grade Range**: £18,360.00 - £42,840.00 **Disclaimer**: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and...


  • Manchester, United Kingdom Altus Group (UK) Limited Full time

    Job Description:Job Category: Customer Support/OperationsPay Grade Range: £18,360.00 - £42,840.00Disclaimer: The base salary range represents the low and high end of Altus Group's "Pay Grade Range" for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and...


  • Manchester, United Kingdom Altus Group (UK) Limited Full time

    Job Category:Customer Support/OperationsPay Grade Range:£18,360.00 - £42,840.00Unlock Your PotentialAltus Group is seeking a Client Success Executive - Renewals to join our thriving Client Success team in Manchester. As a Client Success Executive - Renewals, you will provide a professional and effective service, supporting business clients throughout the...


  • Manchester, United Kingdom Altus Group (UK) Limited Full time

    Job Overview:Altus Group (UK) Limited is seeking a Client Success Professional to join our thriving Client Success team in Manchester. As a Client Success Professional, you will provide a professional and effective service, supporting business clients throughout the contract renewal stage.Key Responsibilities:Proactively manage a campaign of commercial...

  • Renewals Specialist

    5 months ago


    Manchester, United Kingdom Digby Morgan Full time

    summary - _ manchester, north west_ - _ £27,000 - £37,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1255577:MAN:A - job details Our client is dedicated to providing K-12 districts time-saving solutions to create safe, secure, and equitable education, so they focus where it matters most -...


  • Manchester, United Kingdom Altus Group (UK) Limited Full time

    Job Category:Customer Support/OperationsPay Grade Range:£18, £42,840.00Unlock your Altus ExperienceAltus Group has an exciting opportunity for a Client Success Executive - Renewals to join our thriving Client Success team in Manchester. As a Client Success Executive - Renewals, you will provide a professional and effective service, supporting business...


  • manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: B2B Demand Generation agency working with tech businesses across the UK, Highly invested and involved founders looking to drive success across the business. The Opportunity: Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth. As the client key contact...


  • Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Description The Company: B2B Demand Generation agency working with tech businesses across the UK, Highly invested and involved founders looking to drive success across the business. The Opportunity: Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth. As the...


  • Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...


  • Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...


  • Manchester,, Greater Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...


  • Manchester, United Kingdom GK Search Full time

    Job Summary:We are seeking a highly skilled Renewable Energy Specialist to join our team at GK Search. As a key member of our team, you will be responsible for assisting in the research and testing protocols for our clients' BESS assets.Key Responsibilities:Collaborate with the BESS team, including MEP, Development, and Construction to ensure effective...


  • Manchester, United Kingdom Maxim Recruitment Full time

    Job Title: Renewable Energy Procurement SpecialistJob Description:An established consultancy is seeking a Procurement Consultant Renewable Energy to carry out end-to-end procurement in their Manchester office.The Procurement Consultant Renewable Energy will work alongside a highly skilled team delivering best-in-class strategic procurement and contract...


  • Manchester, United Kingdom Sisko Group Ltd Full time £35,000 - £40,000

    Job Title: Renewable Energy SpecialistJob Summary: We are seeking a skilled Renewable Energy Specialist to join our team at Sisko Group Ltd.Key Responsibilities:* Electrical Installation of renewable energy systems, including Solar PV, Air Source Heat Pumps, and other domestic electrical installations.* Testing and Inspection to NICEIC...


  • Manchester, United Kingdom WPO Full time

    Job Title: Renewable Energy Operations SpecialistWe are seeking a highly skilled Renewable Energy Operations Specialist to join our team at WPO. As a key member of our operations team, you will be responsible for the technical operation and management of wind farms/solar parks in the UK and Ireland.Key Responsibilities:Working closely with internal...


  • Manchester, United Kingdom WPO Full time

    Job Title: Renewable Energy Operations SpecialistWe are seeking a highly skilled Renewable Energy Operations Specialist to join our team at WPO. As a key member of our operations team, you will be responsible for the technical operation and management of wind farms/solar parks in the UK and Ireland.Key Responsibilities:Working closely with internal...


  • Manchester, United Kingdom IRIS Software Group Full time

    Are you looking to launch a rewarding career in customer service and sales? IRIS Software Group has an exciting opportunity for a Renewal Specialist to join our Customer Renewals Team. As a key member of our team, you will play a vital role in maintaining strong connections with our clients, providing high-quality service to renew their policies and help...


  • Manchester, United Kingdom Altus Group (UK) Limited Full time

    Unlock Your Career PotentialAltus Group (UK) Limited is seeking a highly motivated Renewals Sales Executive to join our Client Success team in Manchester. As a key member of our team, you will be responsible for providing a professional and effective service to our business clients throughout the contract renewal stage.Key ResponsibilitiesProactively manage...


  • Manchester, United Kingdom Taylor Hopkinson | Powered by Brunel Full time

    Job Title: Renewable Energy Systems SpecialistCompany Overview:Taylor Hopkinson | Powered by Brunel have partnered with a global leader in green technology, dedicated to providing cutting-edge renewable energy solutions for enterprises, governments, and institutions worldwide.Their mission is to address the challenges of achieving a sustainable future by...