Service Coordinator

10 hours ago


King's Lynn, Norfolk, United Kingdom Atkinson Moss Full time
Service Coordinator Job Description

Atkinson Moss is seeking a highly organized and customer-focused Service Coordinator to join their team. As a key member of the team, you will be responsible for providing exceptional support to customers, monitoring, and managing service requests.

Key Responsibilities:
  • Log, review, and allocate incoming tickets within agreed service level agreements (SLAs)
  • Effective communication with customers via phone, email, and within the ticket system
  • Schedule and manage diaries to ensure clients and customers are kept informed
  • Accurate and up-to-date data entry and customer information
  • Provide weekly and monthly reporting to stakeholders
  • Collaborate with other teams and team members to deliver a seamless and consistent service
Essential Skills:
  • Excellent organizational skills
  • Great customer service and communication skills, both verbal and written
  • Strong IT skills
  • Ability to work in a fast-paced environment with high accuracy

The role is a full-time, permanent position with flexibility for home working four days a week and one day in the office, after the initial training period. Our client offers a competitive basic salary up to £30,000, dependent on experience, and a range of benefits.


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