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Service Coordinator
2 months ago
Atkinson Moss is seeking a highly organized and customer-focused Service Coordinator to join their team in Kings Lynn. As a Service Coordinator, you will play a crucial role in providing exceptional support to customers, ensuring timely and efficient resolution of service requests.
Key Responsibilities:- Log, review, and allocate incoming service requests within agreed service level agreements (SLAs)
- Effective communication with customers via phone, email, and ticket system
- Schedule and manage diaries to ensure seamless communication with clients and customers
- Accurate and up-to-date data entry and customer information
- Provide weekly and monthly reporting to stakeholders
- Collaborate with other teams to ensure a smooth and consistent service delivery
- Excellent organizational and time management skills
- Great customer service and communication skills, both verbal and written
- Proficiency in IT systems and tools
- Ability to work in a fast-paced environment with high accuracy
The role offers a full-time, permanent position with flexibility for home working 4 days a week and one day in the office, after the initial training period. Atkinson Moss offers a competitive basic salary up to £30,000, dependent on experience, and a range of benefits.
