Business Resolution Specialist
1 day ago
About TalkTalk Business
We're a leading provider of business connectivity solutions, with a strong commitment to supporting businesses of all sizes.
Our team is seeking a professional to investigate and respond to customer complaints, negotiate suitable resolutions, and provide detailed summaries for operational meetings.
The role involves:
- Investigating and responding to customer complaints
- Negotiating suitable resolutions with customers
- Providing detailed summaries of complaints issues
- Identifying complaint trends to improve services
Requirements:
- A customer-focused mindset with strong stakeholder management skills
- Exceptional oral and written communication skills
- Analytical thinking and attention to detail
- Adaptability and creative problem-solving approach
Estimated salary: £45,000 per year. Benefits include a bonus scheme, comprehensive benefits package, free TalkTalk Broadband, and opportunities for career advancement.
TalkTalk Business values collaboration, connection, and flexibility. We offer a hybrid work approach, allowing you to spend 3 days a week at our HQ in Soapworks, Salford Quays, with the remaining days working from home.
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