Business Resolution Specialist

1 day ago


Salford, Salford, United Kingdom TalkTalk Business Full time

About TalkTalk Business

We're a leading provider of business connectivity solutions, with a strong commitment to supporting businesses of all sizes.

Our team is seeking a professional to investigate and respond to customer complaints, negotiate suitable resolutions, and provide detailed summaries for operational meetings.

The role involves:

  • Investigating and responding to customer complaints
  • Negotiating suitable resolutions with customers
  • Providing detailed summaries of complaints issues
  • Identifying complaint trends to improve services

Requirements:

  • A customer-focused mindset with strong stakeholder management skills
  • Exceptional oral and written communication skills
  • Analytical thinking and attention to detail
  • Adaptability and creative problem-solving approach

Estimated salary: £45,000 per year. Benefits include a bonus scheme, comprehensive benefits package, free TalkTalk Broadband, and opportunities for career advancement.

TalkTalk Business values collaboration, connection, and flexibility. We offer a hybrid work approach, allowing you to spend 3 days a week at our HQ in Soapworks, Salford Quays, with the remaining days working from home.



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