Complaints Resolution Expert

2 weeks ago


Salford, Salford, United Kingdom TalkTalk Business Full time
About Our Team

We're a diverse and inspiring workplace, dedicated to creating a happy and supportive environment for all employees.

We believe in making connections, building relationships, and driving results through effective communication and teamwork.

Join us as a Customer Experience Advisor and contribute to our mission of delivering exceptional customer service.

The Job

You'll be responsible for resolving customer complaints, ensuring timely and effective resolution.

Your key responsibilities will include:

  • Investigating customer complaints through various channels.
  • Negotiating suitable resolutions with customers.
  • Providing detailed summaries of complaints issues for operational meetings.
  • Identifying complaint trends to drive improvements.
Skills and Qualifications
  • A customer-focused mindset with strong stakeholder management skills.
  • Exceptional oral and written communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • A highly motivated individual with excellent teamwork and collaboration skills.
Salary and Benefits

We offer a competitive salary of £38,000 - £48,000 per annum, depending on experience.

Additional benefits include:

  • A comprehensive benefits package, including broadband, wellness support, and career development opportunities.
  • A bonus scheme designed to recognize your hard work and dedication.
  • Personal and professional growth opportunities within our dynamic and evolving company.


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