Customer Support Expert
3 days ago
About us
TalkTalk Business has been supporting businesses for over 25 years, providing exceptional connectivity, competitive pricing, and outstanding service with a fibre-first approach.
We're seeking an experienced professional to handle customer complaints, identify areas for improvement, and implement changes to enhance our services.
The job entails:
- Managing customer complaints
- Implementing improvements based on complaint analysis
- Collaborating with stakeholders to resolve issues
- Developing strategies to prevent future complaints
Key requirements:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proven track record in complaint handling or a related field
Salary: £50,000 per year, plus benefits including a bonus scheme, comprehensive benefits package, and opportunities for career growth.
TalkTalk Business prioritizes employee satisfaction, offering a flexible work arrangement and opportunities for personal and professional development.
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