Customer Service Resolution Specialist
6 days ago
We're a leading business connectivity provider, supporting UK companies with exceptional services for over 25 years.
Our fibre-first approach ensures fast and reliable connectivity, while our innovative solutions help businesses achieve their full potential.
At TalkTalk Business, we empower our team to deliver excellence, and we're committed to shaping the future of business connectivity.
The RoleAs a Customer Experience Advisor, you'll be part of a team resolving customer complaints through various channels, including support teams, CSAT surveys, and review sites.
Your responsibilities will include investigating complaints, negotiating resolutions, and providing detailed summaries for operational meetings.
You'll identify complaint trends and provide ad-hoc reports on customer feedback to drive improvements.
Requirements- A customer-focused mindset with strong stakeholder management skills.
- Exceptional communication skills, both written and verbal.
- Analytical thinking and attention to detail.
- Adaptability and creative problem-solving skills.
- A highly motivated individual with excellent teamwork and collaboration skills.
We offer a hybrid working approach, allowing you to balance office collaboration with remote work. Our aim is to create a comfortable and convenient work environment that suits your needs.
What can we offer you?
- A competitive salary of £30,000 - £40,000 per annum, depending on experience.
- A comprehensive benefits package, including broadband, wellness support, and career development opportunities.
- A bonus scheme designed to recognize your hard work and dedication.
- Personal and professional growth opportunities within our dynamic and evolving company.
-
Customer Service Specialist
2 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeMarlowe Fire & Security, a specialist business within the Marlowe Fire and Security Group, is looking for a Customer Service Specialist to join their team in Salford. This exciting opportunity offers a competitive salary of up to £24,000 per annum, subject to experience, along with a range of benefits.The ideal candidate will have a strong commercial focus,...
-
Customer Service Specialist
2 months ago
Salford, Salford, United Kingdom beBee Professionals Full time £20,000 - £25,000As a Customer Service Specialist, you will be responsible for delivering exceptional customer service and supporting the store's day-to-day operations in Salford, United Kingdom.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock...
-
Complaints Resolution Expert
6 days ago
Salford, Salford, United Kingdom TalkTalk Business Full timeAbout Our TeamWe're a diverse and inspiring workplace, dedicated to creating a happy and supportive environment for all employees.We believe in making connections, building relationships, and driving results through effective communication and teamwork.Join us as a Customer Experience Advisor and contribute to our mission of delivering exceptional customer...
-
Customer Service Specialist
4 weeks ago
Salford, Salford, United Kingdom Bupa Full timeAbout the RoleWe are seeking a highly skilled Customer Service Specialist - Operations to join our team at Bupa, a leading health insurer and provider.As a key member of our support functions, you will play a vital part in delivering exceptional standards of customer service and patient care. Your primary responsibility will be to work closely with...
-
Customer Service and Sales Specialist
4 weeks ago
Salford, Salford, United Kingdom Bupa Full timeJob Overview:As a Customer Service and Sales Specialist, you will play a vital role in providing exceptional service to our clients while driving sales growth. Your passion for delivering top-notch customer experiences combined with your skills in sales will make you an asset to our team.Key Responsibilities:You will be responsible for handling new business...
-
Resolution and Relationship Manager
6 days ago
Salford, Salford, United Kingdom TalkTalk Business Full timeAbout UsTalkTalk Business has been supporting UK businesses for over 25 years, providing exceptional connectivity and innovative solutions.Our fibre-first approach ensures fast and reliable connectivity, empowering businesses to achieve their full potential.We're committed to shaping the future of business connectivity, driven by our passionate team who...
-
Customer Service Specialist
2 months ago
Salford, Salford, United Kingdom beBee Professionals Full time £20,000 - £25,000Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Salford, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide top-notch customer service by...
-
Customer Service Representative
2 weeks ago
Salford, Salford, United Kingdom Marlowe Fire and Security Full timeAbout Marlowe Fire and SecurityWe are a specialist business within the Marlowe Fire and Security Group, committed to providing exceptional fire and security solutions to our customers.Job DescriptionA competitive basic salary of up to £23,050.60 per annum, reflecting the importance of this role in our organisation.A comprehensive benefits package, including...
-
Financial Claims Resolution Specialist
1 day ago
Salford, Salford, United Kingdom Candidate Source Full timeAs a seasoned Claims Case Manager with experience in financial services, you will play a pivotal role at Candidate Source. Our fast-growing team is seeking an expert to manage a diverse caseload efficiently and within regulatory guidelines.The Role:Process high-volume cases from initiation to resolutionLiaise with clients, third parties, and stakeholders to...
-
Customer Service Specialist
3 months ago
Salford, Salford, United Kingdom beBee Professionals Full time £20,000 - £25,000Role Summary:We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Salford, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers with product...
-
Field Debt Resolution Agent
1 week ago
Salford, Salford, United Kingdom E Gruppe Full timeAbout the Role: We need people who are passionate about helping others and enjoy working in a fast-paced environment. As a Field Debt Resolution Agent, you'll work closely with customers to find solutions to their debt issues while maintaining a high level of customer satisfaction.Key Skills: • Excellent communication and interpersonal skills.• Ability...
-
Technical Service Specialist
2 months ago
Salford, Salford, United Kingdom beBee Professionals Full time £30,000 - £45,000beBee Professionals is seeking a skilled Technical Service Specialist to provide on-site installation, maintenance, and repair services for our clients. In this role, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install and maintain equipment at customer...
-
Data Engineer
1 day ago
Salford, Salford, United Kingdom Moody's Investors Service Full timeWe are seeking a seasoned Data Engineer to spearhead transformative efforts in our data pipelines. If you have a passion for pushing boundaries and driving innovation, this role is perfect for you.About the RoleThe successful candidate will be responsible for designing and implementing cutting-edge event-based data engineering pipelines to ingest, enrich,...
-
Service Delivery Specialist
2 months ago
Salford, Salford, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Salford, we are seeking a Service Delivery Specialist to provide exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or equivalent.Experience in...
-
Senior IT Infrastructure Specialist
4 weeks ago
Salford, Salford, United Kingdom Vertex IT Solutions Ltd Full timeWe are seeking a skilled Senior IT Infrastructure Specialist to join our Technical Support Team in Manchester. As a key member of our team, you will be responsible for providing high-quality remote support to our customers. This role requires excellent communication skills, the ability to work under pressure, and a passion for delivering quick resolutions...
-
Customer Engagement Specialist
4 weeks ago
Salford, Salford, United Kingdom Fawkes & Reece (North) Full timeFawkes & Reece (North) is seeking a Customer Engagement Specialist to join their team in Greater Manchester, Bolton, Oldham, and Rochdale. This role involves working on kitchen and bathroom schemes, providing consultation and support to residents prior to, during, and after works to their homes.Key Responsibilities:To manage resident consultations and ensure...
-
Data Modelling Specialist
4 weeks ago
Salford, Salford, United Kingdom Moody's Investors Service Full timeJob OverviewWe are seeking a highly skilled Data Modelling Specialist to join our Publication Operations team at Moody's Investors Service. As an Assistant Director, you will play a key role in managing the data model through our data pipeline.
-
Customer Service Advisor
4 weeks ago
Salford, Salford, United Kingdom Bupa Full timeAbout the Role">We are seeking a highly motivated and customer-focused individual to join our team as a Support Function Specialist.In this role, you will be responsible for providing exceptional customer service and support to our customers, clients, partners, and providers.Your key responsibilities will include handling internal webchat queries, responding...
-
Mechanical Service Specialist
1 week ago
Salford, Salford, United Kingdom Stirling Warrington Careers Full timeWe are seeking a highly experienced Mechanical Service Specialist to join our team in Manchester. This is a unique opportunity for a skilled engineer to work on complex lift projects and provide exceptional service to our customers.The successful candidate will have experience in managing their own service route, overseeing a team of engineers, and providing...
-
Customer Service Representative
1 week ago
Salford, Salford, United Kingdom Exide Group Full timeJob DescriptionWe are seeking a highly skilled Customer Service Representative to join our Exide Group team.About the Role:Provide exceptional customer service by responding to inquiries, resolving issues, and escalating concerns as needed.Plan and schedule service engineer visits to ensure timely completion of tasks and meet customer expectations.Manage...