Customer Engagement Specialist

1 month ago


Salford, Salford, United Kingdom Fawkes & Reece (North) Full time

Fawkes & Reece (North) is seeking a Customer Engagement Specialist to join their team in Greater Manchester, Bolton, Oldham, and Rochdale. This role involves working on kitchen and bathroom schemes, providing consultation and support to residents prior to, during, and after works to their homes.

Key Responsibilities:
  • To manage resident consultations and ensure consistently high levels of customer satisfaction.
  • To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community.
  • To provide an efficient, courteous, and professional service to all telephone callers.
  • To manage resident complaints procedures as a point of escalation.

The ideal candidate will have a driving licence, own transport, and previous experience or a similar job role. In return, they can expect a competitive salary of £13 PAYE or £16 per hour umbrella, Monday to Friday working week from 8 am to 4:30 pm.

Benefits:

This role offers a unique opportunity for personal and professional growth in a dynamic environment. If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply.



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