Head of Customer Engagement and Retention

About the RoleWe are seeking a highly skilled and experienced professional to lead our customer engagement and retention strategies. As the Head of Customer Experience, you will be responsible for championing innovation and improvements throughout the end-to-end customer experience.You will work closely with our teams and Heads of departments to map how we...

Job DescriptionWe are looking for a Director of Customer Experience Transformation to transform the customer journey at Fluent Mortgages & Protection. As the head of customer planning and performance, you will be responsible for leading our customer engagement and retention strategies, working closely with cross-functional teams to drive growth.You will...

About the RoleTalkTalk is seeking a highly skilled Strategic Retentions Manager to join our team. As a key member of our customer retention team, you will play a pivotal role in designing and executing strategic churn and leakage mitigation programmes.Key ResponsibilitiesAccelerate the customer management plan for high churn risk customers, focusing on...

About the RoleTalkTalk is seeking a highly skilled Strategic Retentions Manager to join our team. As a key member of our Retentions and Loyalty department, you will play a pivotal role in designing and executing strategic churn and leakage mitigation programmes.As a data-led, ideas person, you will be responsible for accelerating the customer management plan...

Electrical Maintenance Technician RoleUnlock a stable career in manufacturing with a competitive salary and benefits package.The Retention Group is seeking an experienced Electrical Maintenance Technician to cover electrical breakdowns and participate in PPM projects for an established high-volume manufacturer. This permanent 6am-2pm shift role offers a...

Fawkes & Reece (North) is seeking a Customer Engagement Specialist to join their team in Greater Manchester, Bolton, Oldham, and Rochdale. This role involves working on kitchen and bathroom schemes, providing consultation and support to residents prior to, during, and after works to their homes.Key Responsibilities:To manage resident consultations and ensure...

About the JobThe Head of Customer Engagement and Retention will be responsible for leading our efforts to enhance the customer experience. This includes analyzing customer feedback, identifying areas for improvement, and developing strategies to address these gaps.You will work closely with our business intelligence team to analyze data and identify trends....

Are you passionate about driving positive change and inspiring others in environmental sustainability?The University of Salford is seeking a highly motivated, passionate individual to join its sustainability team as Sustainability Engagement Officer. This exciting opportunity involves leading the development and delivery of sustainability-related...

We are seeking a highly motivated and passionate individual to join our Sustainability Team as Sustainability Engagement Officer. This is an exciting opportunity to contribute to the University's sustainability strategy and drive positive change in environmental sustainability.Key ResponsibilitiesCoordinate a comprehensive program of on-campus activities,...

Job Title: Digital Marketing Specialist - Customer EngagementAbout the Role:We are seeking a skilled Digital Marketing Specialist to join our team and support the delivery of our customer engagement strategy for Dental Insurance, Cash Plan, and Well+ products.Key Responsibilities:Develop and implement a range of cross-channel marketing activities to support...

The University of Salford's Business School is seeking a Business Engagement Lecturer to join its team. As a key member, you will design and deliver engaging teaching materials, emphasizing the linkages between business and academia.ResponsibilitiesDesign and deliver high-quality teaching materials, incorporating industry insights and expertise.Supervise...

About the RoleThe University of Salford is seeking a highly skilled and customer-focused individual to join the Library Services Team as an Information Support Assistant.As a key member of the team, you will be responsible for delivering exceptional customer service to students, providing support with enquiries, and promoting library services and...

We are seeking an exceptional individual to join the Library Services Team at the University of Salford as an Information Support Assistant.About the RoleThe successful candidate will be responsible for delivering excellent customer service, responding to enquiries, and promoting library services and programs to students. This role involves building...

We are seeking a highly skilled and motivated individual to join our Customer Account Team as a Customer Service Representative. In this role, you will play a key part in delivering our award-winning service to our customers, providing proactive and reactive outreach to drive new business growth and increase retention for the AJ Bell product.The primary...

About the RoleThe University of Salford is seeking an exceptional candidate to join the Library Services Team as an Information Support Assistant. The successful applicant will provide excellent customer services to students, responding to enquiries and promoting library services and programmes.Key responsibilities include:Responding to enquiries, including...

Job Title: Senior Trading Manager - Commercial, Customer & Product LeadTalkTalk Group is seeking a highly skilled Senior Trading Manager to lead the commercial and customer trading performance across our Consumer division. As a key member of our team, you will be responsible for driving growth, optimising trading performance, and delivering actionable...

At the University of Salford, we are seeking an Exceptional Customer Service Professional to join our Library Services Team.About the RoleThis is a fantastic opportunity to make a real difference in the lives of our students. As an Information Support Assistant, you will be responsible for delivering exceptional customer service, responding to enquiries, and...

About the RoleThe University of Salford is seeking an exceptional candidate to join the Library Services Team as an Information Support Assistant. This role is a fantastic opportunity to make a difference in the lives of students and contribute to the delivery of high-quality learning spaces and excellent frontline support.Key ResponsibilitiesRespond to...

Job DescriptionAbout the RoleThe Deputy Head of Admissions will lead the Admissions Team in managing relations with applicants and providing expert support and advice for UK, EU and International applicants across UG, PG and other student categories.Key Responsibilities:Manage enquiries and applications from prospective studentsProvide expert advice and...

About the RoleThe Deputy Head of Admissions will lead the Admissions Team in managing relations with applicants and providing expert support and advice for UK, EU and International applicants across UG, PG and other student categories.Key Responsibilities:Manage enquiries and applications from prospective studentsProvide expert advice and support to...