Resolution and Relationship Manager

1 week ago


Salford, Salford, United Kingdom TalkTalk Business Full time
About Us

TalkTalk Business has been supporting UK businesses for over 25 years, providing exceptional connectivity and innovative solutions.

Our fibre-first approach ensures fast and reliable connectivity, empowering businesses to achieve their full potential.

We're committed to shaping the future of business connectivity, driven by our passionate team who strive for excellence.

The Role

As a Customer Experience Advisor, you'll be responsible for resolving customer complaints, ensuring timely and effective resolution.

Your key responsibilities will include:

  • Investigating customer complaints through various channels.
  • Negotiating suitable resolutions with customers.
  • Providing detailed summaries of complaints issues for operational meetings.
  • Identifying complaint trends to drive improvements.
Key Requirements
  • A customer-focused mindset with strong stakeholder management skills.
  • Exceptional oral and written communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • A highly motivated individual with excellent teamwork and collaboration skills.
Benefits and Salary

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience.

Additional benefits include:

  • A comprehensive benefits package, including broadband, wellness support, and career development opportunities.
  • A bonus scheme designed to recognize your hard work and dedication.
  • Personal and professional growth opportunities within our dynamic and evolving company.


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