Senior Account Strategist

4 weeks ago

London, Greater London, United Kingdom Nest Commerce Full time

About Nest Commerce

Nest Commerce is a dynamic agency passionate about growth, from helping to grow our clients' business to helping each team member reach their full potential and career goals. We're seeking a skilled Senior Account Strategist to join our team and drive business growth for our ecommerce and retail clients.

Key Responsibilities

  • Client Happiness
    • Owning a portfolio of up to 5 ecommerce and retail accounts
    • Building and maintaining senior level relationships with clients
    • Ensuring all internal teams are aware of client happiness levels and we are continually working to achieve a high level of happiness
    • Proactively identifying and managing risks to the client relationship
    • Onboarding of new clients using the Nest Commerce client onboarding process to ensure we are setting each new relationship up for success
  • Commercial Health
    • Developing tailored account plans for each account to ensure you have an ongoing plan which focuses on how you will grow the relationship in terms of revenue and product/service diversity, and how you plan to retain the account.
    • Identifying growth opportunities across your portfolio and present back to clients in a compelling way
    • Invoicing and financial management of accounts ensuring that late payments are managed appropriately
    • Work with each discipline (e.g. Paid Search, Paid Social, Creative) to develop forecasts for clients and ensure Nest Commerce senior management has visibility of projected client revenue each week
  • Performance Planning
    • Developing media strategies and plans across digital marketing channels to drive business outcomes
    • Providing clients with strategic recommendations using performance marketing best practices and industry knowledge to help them deliver against their business objectives
    • Act as the face of the agency to the client, presenting high quality work and looking to ensure that we are delivering the right strategic answers for them

About You

  • Proven experience of leading a portfolio of accounts owning the client relationship
  • Experience in, and passion for paid digital advertising, working with platforms including Meta, Google, TikTok and Pinterest to drive business growth
  • An entrepreneurial individual who is good at spotting opportunities for growth and is able to build the case for additional spend or launching new campaigns or projects
  • The ability to lead the delivery of cross-channel strategies which will help your clients meet their business objectives
  • Hands-on experience of planning performance marketing campaigns, ideally for retail or ecommerce brands spending more than £100k per month
  • A leader with management experience, including excellent team and self-organisation skills
  • A passion for data and trend analysis, with demonstrated ability to communicate and present findings to senior stakeholders
  • Proven track record of managing senior level relationships and overcoming challenges
  • Excellent presentation skills both from the perspective of building decks with engaging narratives, and through to presenting the work in person or on video calls
  • Resilient with the ability to manage the ebb and flow of your portfolio's needs to deliver client and agency success

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