Technology Help Desk Agent
7 days ago
We're seeking an experienced ICT Support Officer to join our team at VANRATH. As a key member of our IT department, you'll provide top-notch technical support to clients across Northern Ireland. With a focus on delivering exceptional customer service, you'll resolve technical issues, implement new systems, and collaborate with colleagues to drive business success.
About the Job:
- IT support for clients' infrastructure, including desktops, laptops, printers, scanners, and mobile devices
- Resolving technical issues and implementing new systems
- Collaborating with colleagues to deliver excellent IT services
- Traveling to client sites as required
- Maintaining a high level of professional customer service
Requirements:
- Over 1 year of experience in IT support
- Strong knowledge of software and hardware maintenance
- Driving license and access to a car
- Ability to work at a fast pace and deliver results under pressure
What We Offer:
- Competitive salary: £25,000 per annum
- Holidays: 28 days per year (rising to 37 days with tenure)
- Pension scheme: 5% employee contribution / 3% employer contribution
- Flexible working hours
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