Researcher Loyalty Program Manager

3 weeks ago


London, Greater London, United Kingdom MACMILLAN PUBLISHERS Full time

Raise the bar in research loyalty

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Springer Nature is seeking a results-driven Senior Product Manager to lead our SN Honours researcher loyalty program. This pivotal role involves designing and implementing a loyalty SaaS solution, fostering engagement with researchers, and driving business growth through data-driven insights.

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The ideal candidate will possess a strong understanding of product development, customer engagement, and Agile methodologies. They will drive innovation and thought leadership for researcher loyalty, leveraging data and researcher feedback to inform product strategy.

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You will be part of the Product Group, working closely with internal teams and external partners to achieve shared goals.

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  • Loyalty Solution Implementation: Collaborate with a loyalty specialist to integrate a scalable loyalty solution into our existing platform.">
  • Customer Experience: Design and implement effective engagement strategies to recognize researcher contributions and drive loyalty.">
  • Data Analysis: Use data and researcher feedback to inform product decisions and drive continuous improvement.">
  • Partnership Building: Foster strong relationships with internal teams and external partners to achieve shared goals.">
  • Business Growth: Drive business growth through data-driven insights and innovative solutions.">
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In this role, you will take ownership of procuring a loyalty SaaS solution, integrate the SaaS loyalty solution with SN Honours, and build strong relationships with internal teams and external partners.

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Within 6 months, you will expand loyalty recognition, drive regular engagement with SN Honours, introduce dynamic benefits, and develop a mobile strategy.

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Beyond 12 months, you will continue to drive growth and engagement with SN Honours, fully implement the mobile strategy, and strengthen partnerships.

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$85,000-$110,000 per year



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