Customer Service Representative
5 days ago
Job Summary:
Pertemps Bond is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Support Specialist. As a key member of our logistics team, you will be responsible for providing exceptional customer service to internal and external clients, ensuring timely and efficient resolution of customer queries and issues.
Key Responsibilities:
- Provide first-class customer service to internal and external clients, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work closely with depot operations to problem-solve queries and ensure seamless communication with clients.
- Utilize in-house CRM systems to implement long-term solutions to customer issues and maintain accurate records of customer interactions.
- Meet daily targets and deadlines, working efficiently to achieve customer Service Level Agreements (SLAs).
- Liaise with clients to understand their needs and preferences, providing tailored solutions to meet their requirements.
Requirements:
- Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
- Excellent problem-solving skills, with the ability to think critically and creatively to resolve complex customer issues.
- Proficiency in Microsoft Office Suite and Excel, with experience in using CRM systems.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong work ethic and commitment to delivering exceptional customer service.
What We Offer:
- Long-term employment opportunities with the chance to progress and develop your career.
- Full induction and training within a team setting, ensuring you have the skills and knowledge to excel in your role.
- Free parking and complimentary tea and coffee, creating a comfortable and welcoming work environment.
- Relaxed dress code and a vibrant office atmosphere, promoting a positive and productive work culture.
- Opportunities for overtime and additional income, recognizing your hard work and dedication.
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